Whether you’re starting up a new business or just rethinking your communications strategy with your existing business, it’s important that you understand your communications options. Rather than considering only the traditional landline, more companies are considering cell phones and VoIP. Could a VoIP be the right option for your business? Here’s what you need to know before changing things up.
Phone Options for Businesses
There are basically three main categories of phone service to choose from. There may be other phone service options, but these are the most common
- Landlines: Landline phones were the first phones available, so it makes sense why people would continue to use landlines for business today. Businesses typically use an on-site PBX switch system, which allows them to assign each employee an extension and allow employees to transfer calls between these extensions.
- Cell Phones: As technology has continued to grow and change, many businesses have made the switch to cell phones. Cell phones are much more portable than landlines, and they typically have more built-in technology, making them a good option if a business needs to provide its employees with the most high-tech option.
- VoIP: VoIP, which stands for Voice over Internet Protocol, is an internet-based phone service. These calls transmit over the internet, allowing users to make or receive phone calls to and from any phone number. This is becoming more and more common, especially because users can utilize apps to use the service from a smartphone or a connected phone to use it from a landline.
The Cost of Various Phone Options
Different phone options will cost your company a varying amount. Especially if your business has multiple employees, this amount can add up very quickly. How quickly? Here are the average phone costs per user per year:
- Landline With PBX: $800-$1,000
- Cell Phone: $720-$960
- VoIP: $300-$400
Of course, this isn’t an amount that’s set in stone. For example, Ooma Office is $19.95 per user per month, adding up to $239 per year.
Your choice of business phone system can have a significant impact on how employees are able to communicate. Landlines are known for being limiting in this regard; typically, employees have to make and receive calls at their desks. Cell phones, on the other hand, typically either require that an employee maintain both a personal and work phone or that they utilize their personal phone number for work.
VoIP can split the difference here; by having access to both a smartphone app and a connected desk phone, it’s easier for your employees to handle calls. Employees can make calls anywhere, at any time, whether they only have access to a personal cell phone or they’re working at the office.
How to Choose the Best VoIP
Because of its benefits, many businesses are choosing to move to VoIP options instead of traditional landline or cell phones. When you’re considering the best VoIP, it’s important to look at cost, service, customer support, and add-ons.
A high-quality VoIP should provide the best possible support with the lowest price. Ooma Office has been named the #1 VoIP service in PC Magazine’s Business Choice Awards for over seven years, beating competition for overall satisfaction, reliability, call quality, setup, management, and likelihood of recommendation.
These are all important factors to keep in mind. When you’re looking through your options, make sure you take a look not only at the price you’re paying for your VoIP, but also at how much people love the VoIP they’re receiving. That way, you know you’re getting a good product.